Shipping Policy

Shipping options and costs

Available shipping methods, delivery estimates, and charges are displayed during checkout before you place an order. The options shown can vary according to the delivery address and the items in the cart.

Preparing and tracking your order

After ordering, keep your order number and confirmation details. When tracking information is available, use the link provided with the order or visit the order-tracking page. Registered customers can also review available order information in My Account.

Delivery addresses

• Check the recipient name, street address, postal code, country, email address, and telephone number before submitting the order.
• If an address needs to be corrected, contact us as soon as possible. Whether it can be changed depends on the current order status.
• Do not send payment or address information through unofficial social-media accounts.

International deliveries

International availability is determined at checkout. Customs procedures, import charges, taxes, or carrier requirements may apply depending on the destination. These are controlled by the relevant carrier or authorities, so please review the checkout information and local requirements before ordering.

Delayed, damaged, or missing parcels

First review the latest tracking information and confirm that the delivery address is correct. If you still need assistance, contact us with the order number and a clear description of the problem. For visible shipping damage, photographs of the parcel and item can help us review the issue.

Need help with an order?

Shipping information may be updated when store operations, carriers, or destination requirements change. The options displayed at checkout apply to the specific order.