Return Policy
How to request help with a damaged, incorrect, unwanted, or cancelled Pokémon Cards Worldwide order.
Before sending an item back
Contact customer service before returning any product. Include the order number, the item concerned, and the reason for the request. Do not send a parcel to an unconfirmed address; return eligibility and the correct next step depend on the order and the issue being reviewed.
Damaged, incorrect, or incomplete orders
- Keep the shipping carton, internal packaging, labels, and product.
- Take clear photographs of the parcel and the specific issue.
- Contact us promptly with the order number and explanation.
- Wait for return instructions before posting anything.
Change-of-mind and cancellation requests
Contact us as soon as possible. Whether an order can be cancelled or an item can be returned depends on the order status, the product, its condition, and any rights that apply in the customer’s location. Keep the item and packaging unchanged while the request is reviewed.
Refund review
If a refund or another resolution is approved, customer service will confirm the applicable method and next steps. Processing time can also depend on the original payment service. Do not send full payment-card details by email or through the contact form.
Important legal information
This page does not limit consumer rights that cannot lawfully be limited. The store owner should add any confirmed return window, exclusions, return address, return-shipping responsibility, and jurisdiction-specific cancellation terms when those details are available. Contact customer service before ordering if you require confirmation of a return condition.